Refund and Returns Policy

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Norden Mosse.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Norden Mosse, accessible from https://nordenmosse.in/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Cancellation Process

You can cancel your order within one hour of placing the order on the website, before the products in your order have been dispatched through the following mechanisms:
(i) From your account on the Website; or
(ii) Via chat service enabled on the Website.
If an order is not cancelled within one hour, you will not be allowed to cancel the order. A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 48-72 business hours after the cancellation request is duly processed by us.

Your Order Cancellation Rights

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: nordenmosse.india@gmail.com

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 24 hours
The Goods are in the original packaging
The Goods are not opened
Product/(s) have been spoilt/damaged in transit; or
Product/(s) that arrive in damaged packaging; or
A wrong product has been delivered.

The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.